DIY User Support

I want to offer full in-app sales and customer support for my mobile program and want my own in-house team to field user questions/requests.

YOUR NEEDS: You've launched your program and want to be able to interact with your audience (answer questions, onboarding support, sales, etc.) as they are interacting with your new program.

HOW WE SUPPORT YOU: We will:

  • activate our in-app user support feature for your program
  • set up your customer support team (add team members, create up to 10 prepped responses)
  • train your support team so they can track user requests and respond both in real-time via in-app conversations and/or email.
  • offer ongoing support to answer questions from your team regarding technical and administrative issues.

After setup and training, your customer relations team will be able to reply in real-time to user requests via in-app and email communication channels.

SPECIFIC SERVICES PROVIDED: In-app Customer Communcation Platform


Full-Service User Support

I want to offer full sales and customer support for my mobile program but don’t have the ability to do it myself.

YOUR NEEDS: You've launched your program and want to be able to interact with your audience (answer questions, onboarding support, sales, etc.) but don't have the in-house resources/bandwidth to do so. You're looking for a full-service solution.

HOW WE SUPPORT YOU: Our in-house team will handle customer relations on your behalf. Specifically, we will:

  • activate our in-app user support feature for your program
  • set up your customer support team (add team members, create up to 10 prepped responses)
  • train your support team so they can track user requests and respond both in real-time via in-app conversations and/or email.
  • offer ongoing support to answer questions from your team regarding technical and administrative issues.

After setup and training, your customer relations team will be able to reply in real-time to user requests via in-app and email communication channels.

SPECIFIC SERVICES PROVIDED: In-app Customer Communcation Platform